Australian Organisation for Quality NSW

Date page last updated:

18 November, 2008

Certified Quality Technician

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The Australian Organisation for Quality (AOQ) offers Certification for suitably qualified and experienced quality technicians through the Certified Quality Technician (CQT) program.

The CQT program provides the opportunity for attendees to be acknowledged through a combination of education, examination and experience. The program provides a thorough grounding in the aspects of quality relative to a Technical Officer position within any type of industry.

The emphasis is very firmly on developing practical skills and knowledge in contemporary methodologies, tools, techniques and systems that are relevant to today's business environment. The education component is 56 contact hours over 8 days face-to-face instruction.

Two examinations, each of two hours duration, enable the applicants to demonstrate their knowledge in the Principles of Quality and the Application of those principles.

Designed For

Technical staff required to operate within a systematic Quality environment and who need to have knowledge in the theory and application of tools and techniques for business monitoring and improvement.

Content

1 Quality Concepts and Techniques

Awareness of Standards Quality Terminology AS/NZS ISO 9000:2000 Total Quality Concepts Fundamentals Benefits New Design Control Purchased Material Control Product and Process Control Special Processes Control Elements of a Quality System AS/NZS ISO 9000 Series of Standards Quality Policy Manuals Procedures and Work Instructions Relationship Between National and International Standards	Classification of Characteristics and Non-conformances Purpose Differences Seriousness Classification Hazard and Critical Control Point Analysis Nonconforming Material and Control Identification and Segregation Materials Review Principles Disposition of Non-conformances Corrective Action and Recurrence Control Quality Data Purposes Uses Analysis Application to Problem Solving

2 Quality Assessment and Audit

Types of Assessment and Audit Product Process System	Audit Programs Planning, Opening, Conducting & Closing the Audit Reporting and Corrective Action Follow-up and Close-out

3 Tools for Problem Solving

Basic Problem Solving Flowcharts Brainstorming	Cause and Effect Diagram Run Charts Histograms

4 Probability and Statistics

Data Presentation Frequency Distribution Methods Measurement of central Tendency Measurement of Variation Principles of Probability Classical Definitions and Theorems Permutations and Combinations	Sampling Distributions Means, Variance, Proportion, Range Normal Distribution Poisson Distribution Binomial Distribution Statistical Inference Population v's Sample Parameter v's Statistic Standard Deviation

5 Statistical Quality Control

Control Charts AS 3940 and AS 3941 General Concepts State of Statistical Control Control Limits Process Capability Studies Variables and Attributes Charting Analysis of Control Charts	Acceptance Sampling AS 1199, AS 1399 and AS 2490 Limitations and Applications Lot/Sample Size, Acceptance Number Producer and Consumer Risk AQL, LQ, AOQL Attributes Sampling Variables Sampling

6 Reliability, Maintainability and Availability

Concepts Definitions	Calculations MTBF, MTTR, MTTF Series and Parallel Probabilities

7 Human Factors

Training Motivation Workplace Environments

8 Quality Cost Analysis

Quality Cost Categories Prevention Costs Appraisal Costs Internal Failure Costs External Failure Costs	Inter-relationship of Cost Categories Use and Analysis of Quality Costs AS 2561

9 Metrology, Inspection and Test

Metrology AS/NZS ISO 10012.1 Definitions and Purpose Systems of Measurement Uncertainty, Calibration and Traceability Measurement Accuracy and Precision Characteristics Systems of Measurement Measuring Instruments	Inspection Determination of Inspection Points Types of Inspection and Inspection Stations Corrective action Testing Purposes of testing Testing Equipment Test data Non-Destructive Testing Destructive Testing

Format

8 days 9.00 am to 4:30 pm

Cost

$2310.00 for members of AOQ (GST inclusive)
$2750.00 for non-members of AOQ (GST inclusive)

(AOQ members receive a 10% discount for three or more people attending from the same organisation on the same course)

The cost includes coffee/tea on arrival, morning tea, lunch, afternoon tea, course notes and workshop materials.

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